Effective Date: 19 May 2025

Thank you for choosing Finix Cart – Powered by Finixpay Services Pvt. Ltd. (the “Platform”) for your fashion needs. We are committed to giving you a smooth, worry-free shopping experience. This policy outlines how you can cancel orders and how to reach us if you need help.

1. Order Cancellation

• Before Dispatch:
  Changed your mind? No problem! You can cancel your order directly from your account dashboard or by emailing us. We’ll issue a full refund to your original payment method.

• After Dispatch:
  If your order is already on its way, you can either refuse delivery or request a return according to our Return Policy.

2. Contact & Grievance Redressal

Returns & Refunds Desk
Finix Cart – Powered by Finixpay Services Pvt. Ltd.
Pushpendra Villa, Narpatpur, Varanasi – 221104, Uttar Pradesh, India
📧 Email: info@finixcart.com
📱 Phone/WhatsApp: +91 84295 49388 (10 AM – 6 PM, Mon-Sat)

We aim to resolve all refund or return queries within 5 working days of receiving your request.